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We will use your name, email address and contact number (‘personal information’) to contact you about the services you have requested or respond to an enquiry you have submitted, which will require us to share your personal information with our advisers, Tenet and financial institutions who can assist in the provision of financial services. For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see our Privacy Policy.
If you are unhappy with our service
If you are unhappy with the service provided by our advisers and wish to complain, please let us know. You can contact us in writing (post or email) or by telephone.
Our contact details are:
Complaints Manager Tenet Group Ltd Lister Hill Horsforth Leeds LS18 5AZ
Email: complaints@tenet.co.uk
Tel: 0113 2390011
You can find more information by visiting the Tenet website: https://www.tenet.co.uk/making-a-complaint. If you remain unhappy with the decision you may have a right to refer your complaint to the Financial Ombudsman Service. You can also refer your complaint if it has not been resolved within 8 weeks.
The Financial Ombudsman Service Exchange Tower London E14 9SR
Tel: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website:www.financial-ombudsman.org.uk